Returns & Exchanges
At Cleantra, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed fashion items. If your new look isn't a perfect fit, we are here to help you find the right style or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand the package to your local courier service and keep your tracking number handy until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing